Digitalization: Uhuru's most overlooked achievement.

Notapeoplesguy

Notapeoplesguy

Lister
The past years we have seen the greatest digitalisation in the republic i believe you can pretty much do self service for 80% of governmet services. I recently had to get the smart DL and am totally impressed with the whole thing, i booked a precise appointment through NTSA ,Showed up at my prefered biometrics capture centre and am only asked for identification. The rest of the data they already have it.The whole thing took 5 minutes and am told to collect the physical smart DL in 3 weeks. I check the NTSA portal and my DL is already showing validity. That is ome serious sophistication. Whoever did the procurement for goverment systems did an excellent job , not even Sillicon valley with their famous IT power don't enjoy such service. Anyone familiar with the American DMV knows its a full day affair. Have to give credit where it's due. What government service have you been immensely impressed with?
 
Notapeoplesguy said:
The past years we have seen the greatest digitalisation in the republic i believe you can pretty much do self service for 80% of governmet services. I recently had to get the smart DL and am totally impressed with the whole thing, i booked a precise appointment through NTSA ,Showed up at my prefered biometrics capture centre and am only asked for identification. The rest of the data they already have it.The whole thing took 5 minutes and am told to collect the physical smart DL in 3 weeks. I check the NTSA portal and my DL is already showing validity. That is ome serious sophistication. Whoever did the procurement for goverment systems did an excellent job , not even Sillicon valley with their famous IT power don't enjoy such service. Anyone familiar with the American DMV knows its a full day affair. Have to give credit where it's due. What government service have you been immensely impressed with?
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Shhhh! Utaitwa gavament apologist!
Right now, kulingana na upepo unaovuma, usijaribu kusema muthamaki amefanya kazi! Wewe sema Uhuru ni meffi!
 
Duke of Busia said:
@mzeiya @Notapeoplesguy ebu ambieni Mimi if I booked a date with the huduma number guys na already Nisha Ina sitakua around

How do I change iyo date ama aiwezekani
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Go back to your page on e-citizen and the particular service you had booked an appointment for and change the day of appointment
IMG_20210710_120825.jpg
 
Notapeoplesguy said:
The past years we have seen the greatest digitalisation in the republic i believe you can pretty much do self service for 80% of governmet services. I recently had to get the smart DL and am totally impressed with the whole thing, i booked a precise appointment through NTSA ,Showed up at my prefered biometrics capture centre and am only asked for identification. The rest of the data they already have it.The whole thing took 5 minutes and am told to collect the physical smart DL in 3 weeks. I check the NTSA portal and my DL is already showing validity. That is ome serious sophistication. Whoever did the procurement for goverment systems did an excellent job , not even Sillicon valley with their famous IT power don't enjoy such service. Anyone familiar with the American DMV knows its a full day affair. Have to give credit where it's due. What government service have you been immensely impressed with?
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immigration/registrar of births nowadays kuna a lot of orderliness ,hiyo nayo it's a big change.
 
wrongturn said:
immigration/registrar of births nowadays kuna a lot of orderliness ,hiyo nayo it's a big change.
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Ask me about it! And the queues combined with the covid situation don't help. Same hall that services birth certificates also does those for death. Out of the 20 or so booths, half of them are usually empty. I don't like making a fuss out of nothing but those guys made an error on Mzeiya Jr's birth certificate TWICE! And it's not like he has a sophisticated name.

Anyway, there are some gains and more still to do.

I appreciate how streamlined NTSA now is as well as the fact that if one renews their passport, it now gets delivered by carrier services.

But I can't forgive this gava for the taxation that they're now leveraging on the digital space. It will undo so much good.
 
mzeiya said:
Ask me about it! And the queues combined with the covid situation don't help. Same hall that services birth certificates also does those for death. Out of the 20 or so booths, half of them are usually empty. I don't like making a fuss out of nothing but those guys made an error on Mzeiya Jr's birth certificate TWICE! And it's not like he has a sophisticated name.
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Wueh...na nilishukuru sana coz I applied within minutes, wakanipea specific date(after 2 wks). Kuendea it didnt take 3 min.
I have lost the ID twice. And in both cases, replacing them has never been a tussle. At NO COST.
I think it's time to say tano tena
 
Othello said:
Wueh...na nilishukuru sana coz I applied within minutes, wakanipea specific date(after 2 wks). Kuendea it didnt take 3 min.
I have lost the ID twice. And in both cases, replacing them has never been a tussle. At NO COST.
I think it's time to say tano tena
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Pro Tip for others: Use the less frequented offices such as the Inspection Place at Likoni Rd, Industrial Area and go knowing your blood type.
 
mzeiya said:
Ask me about it! And the queues combined with the covid situation don't help. Same hall that services birth certificates also does those for death. Out of the 20 or so booths, half of them are usually empty. I don't like making a fuss out of nothing but those guys made an error on Mzeiya Jr's birth certificate TWICE! And it's not like he has a sophisticated name.

Anyway, there are some gains and more still to do.

I appreciate how streamlined NTSA now is as well as the fact that if one renews their passport, it now gets delivered by carrier services.

But I can't forgive this gava for the taxation that they're now leveraging on the digital space. It will undo so much good.
Click to expand...

we have a long way to go still but we can't compare with yester years, wrongturn jr birth cert was processed very well within the timeframes stipulated but it was before covid and never encountered long queues . We have a mountain to climb, what irks me is the attitude of some civil servants, they behave as if they're doing you a favour.

Taxation nayo is a very big different ball game ,hata sio digital space peke
 
mzeiya said:
Pro Tip for others: Use the less frequented offices such as the Inspection Place at Likoni Rd, Industrial Area and go knowing your blood type.
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Births are at your district offices, so no two way. Case of ID, I went to Kasarani and there was no queue. Second time nlienda huduma center town. There were a lot of people but still, it was orderly.
 
wrongturn said:
we have a long way to go still but we can't compare with yester years, wrongturn jr birth cert was processed very well within the timeframes stipulated but it was before covid and never encountered long queues . We have a mountain to climb, what irks me is the attitude of some civil servants, they behave as if they're doing you a favour.

Taxation nayo is a very big different ball game ,hata sio digital space peke
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In most cases they are clerks who were appointed since they bribed someone or are related to some guy.
 
Mr Black said:
The Huduma Centre concept was a legit win, digitisation too ata kama it hasn't become the norm for all government institutions, it should be mandatory for any service that can be digitised to move to digital platforms.

Hopefully the next administration ropes in counties too and takes it a notch higher.
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Ubaya ya counties is that they are autonomous. I wish they could pool resources and share the same platform/portal. For example, building approval processes are similar across the country. Hospitals have similar work processes across the country.
 
Mr Black said:
Hopefully the next administration ropes in counties too and takes it a notch higher.
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bigDog said:
Ubaya ya counties is that they are autonomous.
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Mandarins in county governments don't want to automate some functions because it will close conduits through which they steal money. THey have all been connected to the National Optic Fibre Backbone infrastructure (NOFBI) cable by the way so they have no excuse not to automate. In any case they use it to access IFMIS.
 
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