How to get a Certificate of Good Conduct on eCitizen?

Shogun Toranaga

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The 'good conduct' certificate has become a necessary thing to have for most Kenyans especially if you aim to work in any reputable company, government sector, or NGO.

Occasionally, the Certificate of good conduct for company directors may be demanded when companies place tenders for the supply of commodities or services in the country.

The primary purpose of the document is to validate that the person’s record in the Criminal Investigation Department (CID) is clean. That said, knowing how to get a certificate of good conduct on eCitizen is very important.

It is important to note that the certificate of good conduct is also referred to as Police Clearance Certificate. There are various instances that require you to have this document including when applying for a Public Service Vehicle (PSV) badge, job, or when vying for a government post.

The Certificate of Good Conduct is proof that the person applying for the position is of good morals and abides by the law. This article explains in detail how you can acquire a Good Conduct Certificate in Kenya.

Applying for eCitizen good conduct certificate

To apply for a certificate of good conduct, you need to have attained a minimum age of 18 years. You also need to possess a second-generation national identification card as well as a clear copy of the same. The third and important factor is that you need to have an eCitizen account. If you don’t have one, don’t worry. You can create the account for free.

Nairobi residents must apply for the document online. The portal also provides for renewal of the eCitizen good conduct. You are required to pay Kshs. 1,050 via M-pesa to get the document. Once you’re done with the process, you need to print the payment confirmation document and take it back the Criminal Investigation Department headquarters.

eCitizen good conduct application process

In summary, duly fill the application form which you can download from the eCitizen portal, dci.ecitizen.go.ke. You can also get the form at the DCI offices located at Mazingira House, Kiambu Road or any Huduma Center in Kenya.

For good conduct application, here are the steps you need to follow:

Log in to your eCitizen account on ecitizen.go.ke using your username (your email address) and password. This will take you to the eCitizen dashboard.

Click "Get Service Now" once you are on the dashboard, which is under the category "Directorate of Criminal Investigations."

Follow the guidelines on how to apply for a certificate of good conduct Kenya eCitizen.

Choose the payment mode to pay Ksh. 1,050 for the good conduct certificate.

Download certificate of good conduct then print two copies of the payment invoice and a copy of the C24 form on both sides of the A4 paper.

Proceed to present the document to the CID offices once you are finished with the good conduct application online.

You are required to carry the invoice, C24 document, and an original identification document or original birth certificate in the case of a minor.

You will be taken through fingerprint processing at the CID headquarters that are on Kiambu road, past Muthaiga Golf Club.

During the application process, you can set the specific date on which you would like to go through the fingerprint processing before you advance to the e-citizen certificate of good conduct download part.

The certificate of good conduct Kenya validity lasts for a period of one year from the date of printing, which means it has to be renewed annually. The main reason for this is to synchronize the Huduma Center certificate of good conduct with the criminal records that may have entered into the police books within the period.

Frequently asked questions (FAQs)

Here are some of the frequently asked questions by individuals who want to apply for the eCitizen good conduct certificate:

Can I complete the clearance using the eCitizen good conduct download?

eCitizen covers for the clearance process up to half of it including filling or printing of the C24 form. However, you must present yourself in person at your nearest Huduma Center, any DCI office in Kenya, or at the Kenya Embassy if you are abroad for your fingerprints to be taken.

How long does a Certificate of Good Conduct take to process?

After you finish your Good Conduct application process, you will wait between two weeks or one month for it to be ready. You can then collect it at the DCI Headquarters in Nairobi.

How to know if a clearance certificate is authentic?

Cases of fraud and forgery are increasing each day and knowing the authenticity of your Certificate of Good Conduct is crucial.

Below are steps on how to easily determine if the certificate is genuine:

Send the word “DCI” to 21546 to subscribe for the service Dial *512# on your phone Follow the prompts for the verification process. Once you have finished the above process, you will receive a message informing you whether your certificate is valid or not.

With these simple steps on how to get a certificate of good conduct on eCitizen, you are bound to have an easy time with the application process. Your certificate of good conduct will be ready within 14 days unless informed otherwise.
 
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