Equity wamekunja mkia

[Meria]

After threatening bloggers and customers

 

[Swansea]

This is what they should have done from the onset to mitigate reputational damage.

 

[Mwalimu-G]

It is called damage control. Typical PR procedure in crisis communications.

 

[upepo]

Ile kitu najua, if you lose money in Equity, that is the end of the story. They will take you in circles forever pretending to conduct investigations. And it is almost impossible to sue them because they hold all the evidence you need to do so successfully.

 

[upepo]

It is called damage control. Typical PR procedure in crisis communications.

Banks are sensitive institutions. A small clamour can be the beginning of the end within days if not weeks. They did not anticipate the targeted fellow going public.

 

[Kasaman]

Banks are sensitive institutions. A small clamour can be the beginning of the end within days if not weeks. They did not anticipate the targeted fellow going public.

You must know your battles and wars. You don't go fighting careless like @Aviator

 

[Meria]

You must know your battles and wars. You don't go fighting caretakers like @Aviator

Fisked

 

[shocks]

It is called damage control. Typical PR procedure in crisis communications.

Shida legal sidelined PR in the first instance, operating in silos au?

 

[Aviator]

You must know your battles and wars. You don't go fighting careless like @Aviator

Fisked

You two have been earmarked for revenge at an appropriate time

 

[Kasaman]

You two have been earmarked for revenge at an appropriate time

Ok , I know it will end with matusi !

 

[Mwalimu-G]

Banks are sensitive institutions. A small clamour can be the beginning of the end within days if not weeks. They did not anticipate the targeted fellow going public.

There have been a lot of tweets about loss of money theft in Ekwiti, other banks too, which they all don't respond to. Or they respond to "in private". I don't know why they decided to respond to this one in public.

Maybe the extortionists became too many or too greedy.

Notably, Equity has the largest customer base so the incidence of risk is higher and therefore more likekly to be reported or exposed.

 

[Anglututu]

It is called damage control. Typical PR procedure in crisis communications.

In the internet times we live in, companies need to be ahead of things not running behind with PR to try extinguish fire.
The way equity handled things, shows lack of commitment on their part.

 

[Mwalimu-G]

Shida legal sidelined PR in the first instance, operating in silos au?

Inakuwaga war council PR, Legal, Security, and in this case IT coz the problem is about cyberfraud., headed by C-Suite Exec. Rarely are crises dealt with silo-style coz at some point they need escalation to another level- and direction- and everyone needs to be in the pic from when crisis is identified and classified as one.

 

[shocks]

Inakuwaga war council PR, Legal, Security, and in this case IT coz the problem is about cyberfraud., headed by C-Suite Exec. Rarely are crises dealt with silo-style coz at some point they need escalation to another level- and direction- and everyone needs to be in the pic from when crisis is identified and classified as one.

In your opinion, was the first letter "escalation" a mis step, or to re-phrases, would you have adviced them to take that 1st step?

 

[Mwalimu-G]

In your opinion, was the first letter "escalation" a mis step, or to re-phrases, would you have adviced them to take that 1st step?

Yes. I could have advised going in another direction which I won't say here.

 

[Kasaman]

There have been a lot of tweets about loss of money theft in Ekwiti, other banks too, which they all don't respond to. Or they respond to "in private". I don't know why they decided to respond to this one in public.

Maybe the extortionists became too many or too greedy.

Notably, Equity has the largest customer base so the incidence of risk is higher and therefore more likekly to be reported or exposed.

Wameabukizwa na ....
Pia mama Ngina ameingia kwa mtego !
Ile withdraw rate iko huko mwiganania !
Panic mode , overdrive

 

[shocks]

Yes. I could have advised going in another direction which I won't say here.

Hautamwaga mtama walipo kuku, critic the move in your circles, you never know, inaweza fikia the war room lead

 

[Mwalimu-G]

Banks are sensitive institutions. A small clamour can be the beginning of the end within days if not weeks. They did not anticipate the targeted fellow going public.

Sometimes those twitter "influenzas" overrate their influence and reach.
The mama soko in Kitui who holds an account in the bank probably doesn't know of the fire raging on twitter.
Customers take very little drama to cancel a run on a bank. Do you remember the Machakos incident?

 

[QuadroK4000]

Ok , I know it will end with matusi !

Alafu aseme Wewe ni wetu... Wewe ndiye utaachwa kwa mataa.

Haya.

 

[Denis Young]

Mimi ata nilitoka Equity kitambo. The account I have is only for online purchases. Naweka pesa ikiwa imetoka. Shitty bank.