Kamnjoro
Lister
Today, I took my bro to KUTRH for clinic. I am impressed by what I saw.
The reception at the clinic is excellent. Clear instructions are given and services are timely. The attendants are friendly, polite and clearly dedicated to their work. Even the security at the gate are friendly. When we took a walk outside after being told it will take 30 mins before we see a doc, and when the doc was available before the projected 30 mins, the reception called his phone and told him to rush in.
The doctor, Oncologist Dr. Mercy Njeri Gatua is a special breed of Kenyan. She took her time with the patient, evaluating each and every report from the referring hospital. Explaining the disease in simple understandable terms. Explaining the treatment and the expected side effects. Explaining why she needs lab testsdone. Advising the patient on a healthy lifestyle in a motherly way. Scheduling the treatment to start at the soonest practical time. Filling the NHIF pre-authorization forms.
Guys at the lab are commendable. Struggling to extract blood when no blood is forthcoming. Giving a timeline on when results would be ready. Calling when results became ready. I haven't had a similar experience even in mission hospitals.
All in all, am greatly impressed by the hospital. May God bless the staff and management of the hospital. I have hope my patient will be healed despite having written him off earlier.
I wonder why the same can't be replicated across other govt hospitals.
The reception at the clinic is excellent. Clear instructions are given and services are timely. The attendants are friendly, polite and clearly dedicated to their work. Even the security at the gate are friendly. When we took a walk outside after being told it will take 30 mins before we see a doc, and when the doc was available before the projected 30 mins, the reception called his phone and told him to rush in.
The doctor, Oncologist Dr. Mercy Njeri Gatua is a special breed of Kenyan. She took her time with the patient, evaluating each and every report from the referring hospital. Explaining the disease in simple understandable terms. Explaining the treatment and the expected side effects. Explaining why she needs lab testsdone. Advising the patient on a healthy lifestyle in a motherly way. Scheduling the treatment to start at the soonest practical time. Filling the NHIF pre-authorization forms.
Guys at the lab are commendable. Struggling to extract blood when no blood is forthcoming. Giving a timeline on when results would be ready. Calling when results became ready. I haven't had a similar experience even in mission hospitals.
All in all, am greatly impressed by the hospital. May God bless the staff and management of the hospital. I have hope my patient will be healed despite having written him off earlier.
I wonder why the same can't be replicated across other govt hospitals.
