Insurance-losing a phone...not for watu wa infinix

Burner

Chief Lister
Since some of us on this forum tumetajirika (hint hint @Female Perspective ) sana, Im certain we have insured high value items like our laptops, tvs and especially our phones.
Now regarding our phones specifically, I have recently learnt something that may be of help when lodging a claim especially in the case of loss/theft.

So i recently lost a phone and went through the normal course of notifying the insurance company, filling in a claim form, getting a police abstract and pro-forma invoice.
The insurance asked a blockage certificate/confirmation from the service provider. I didnt know what this is but after some asking around, I had to go to the telcom service on which the phone operated/which sim card it used. In my case it was safaricom.

So you have to go to safcom customer service centre with the copy of your ID and the police abstract and if you have it, the IMEI number of that phone.
There is a form you will have to fill in and they will ask you a series of question including what numbers you would contact often using that particular phone, type and model of phone etc

Once these are filled and you answer to their satisfaction, they will stamp your form and block that phone's IMEI number from working on their network ( i dont know if it can work on another network). You then take that form to your insurance company to finalise the claims process.

Hope this helps my fellow bazus/bazi/bazuses.
 

mzeiya

Chief Lister
Aiii too much hassle for a phone. Laptop high end ya over 200K sawa but phone maybe only S21 Ultra and iPhone 12 pro max.
Also, does the insurance purchase for you another device or refund the amount you bought the stolen one?
 

Burner

Chief Lister
Aiii too much hassle for a phone. Laptop high end ya over 200K sawa but phone maybe only S21 Ultra and iPhone 12 pro max.
Also, does the insurance purchase for you another device or refund the amount you bought the stolen one?
It feels like a hassle but even for a phone of 40k, you will definitely not enjoy handing over another 40k for a brand new new phone of the same make or similar specs. The hassle becomes a small price to pay as well the paltry sum you would be paying as premium.

To answer the question, the insurance refunds you the value of the phone insured less excess (5% value in my case).
So if you lost your Oppo worth 40k insurance should pay you 38,000/- and your premiums for that phone for the one year would probably be like 1000/-
 
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