A widow who is physically challenged lost her Equity ATM card on Sunday 27th Sep 2020
She called equity bank customer care to have it blocked which they did on 28th sep 2020 she booked an OB at Ogembo police station and proceeded to Equity Bank Kisii.
The bank had tech issues with regard to issuance of ATMs. They advised her to acquire Equitel line
She was enrolled to the platform at same branch. They told her to switch off the equitel line for 24 hrs for activation to effect.
On 29th sep 2020 at 10am she received a call from a guy who informed her he was working with equity bank kisii branch and he wanted to help activation of the line acquired on 28th sep 2020
After the 2 hour call, she realised 1M was gone!
She called equity bank and they invited her to the branch 30th Sept. She recorded a statement with the bank
Upto now her monies have not been traced and furthermore they have said the police are investigating!
