Advice Needed

Kender9

Elder Lister
Guys, I have a pressing issue I would like your professional advice.
Thing is, my old man has been admitted at Coptic Hospital for the last 30 days or so, now today as we were in the process of having him discharged, we went to their accounts office to settle the bills. We have a medical insurance and again his NHIF card was up-to-date so naturally we expect the two entities would cushion us by settling a large portion of the bill.
Now here is where the problem arose, we were informed that the bill would only be settled by CASH only. Before someone blasts us on why n if we didn't enquire first when we were admitting mzae, yes we did that and they informed us that medical cover the insurance co. in question (Britam) and NHIF are accepted at the facility. But it seems the hospital deliberately left out the claims form for us to fill, with the hospital blaming the doctor for not giving us the forms to fill and the doctor bluntly saying it is not his duty to do that(Which seems sensible)
Now we are left with a hefty bill and a short time to raise.

My question is which oversight bodies or where can one start to seek legal redress?
 

Meria

Elder Lister
Staff member
pole mdau
cheki ya mombasani
BREAKING NEWS
COAST GENERAL HOSPITAL
NO FREE GOVERMENT Treatments

GOVERNOR JOHO says first pay upfront DEPOSIT of Ksh.40,000 for All Surgery cases & Ksh.20,000 for All Medical cases before you will even be allowed to ENTER the Hospital for TREATMENT.
 

Kender9

Elder Lister
pole mdau
cheki ya mombasani
BREAKING NEWS
COAST GENERAL HOSPITAL
NO FREE GOVERMENT Treatments

GOVERNOR JOHO says first pay upfront DEPOSIT of Ksh.40,000 for All Surgery cases & Ksh.20,000 for All Medical cases before you will even be allowed to ENTER the Hospital for TREATMENT.
Wueh! sisi pia ilibidi tulipe 50k kwanza then a further 200k, sai tulikua tunadhani britam inalipa like 300k n NHIF like 75k, tukastukia tunadaiwa like 360K : cash only.
 

mzeiya

Elder Lister
If it was an issue with the insurance entities, then the Insurance Regulatory Authority would be the go-to guys but hapa it seems like an internal issue.
Accelerate the matter higher up coz the Egyptian management at the said hospital are sympathetic
 

Kender9

Elder Lister
If it was an issue with the insurance entities, then the Insurance Regulatory Authority would be the go-to guys but hapa it seems like an internal issue.
Accelerate the matter higher up coz the Egyptian management at the said hospital are sympathetic
In the morning tuliwaamkia na emails and finally they agreed to play ball even though some of the bills were inflated.
 

C w kingori

Lister
Guys, I have a pressing issue I would like your professional advice.
Thing is, my old man has been admitted at Coptic Hospital for the last 30 days or so, now today as we were in the process of having him discharged, we went to their accounts office to settle the bills. We have a medical insurance and again his NHIF card was up-to-date so naturally we expect the two entities would cushion us by settling a large portion of the bill.
Now here is where the problem arose, we were informed that the bill would only be settled by CASH only. Before someone blasts us on why n if we didn't enquire first when we were admitting mzae, yes we did that and they informed us that medical cover the insurance co. in question (Britam) and NHIF are accepted at the facility. But it seems the hospital deliberately left out the claims form for us to fill, with the hospital blaming the doctor for not giving us the forms to fill and the doctor bluntly saying it is not his duty to do that(Which seems sensible)
Now we are left with a hefty bill and a short time to raise.

My question is which oversight bodies or where can one start to seek legal redress?
Pressing issues
 
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